Shipping policy
Last updated: November 11, 2025
This Shipping Policy applies to all purchases made on kelvu.shop and outlines our fulfillment and delivery practices.
Order Processing Time
All orders are processed within 1 to 3 business days, excluding weekends and public holidays. “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.
Shipping Time & Delivery Estimates
We fulfill orders domestically to ensure efficient delivery to our customers across the United States.
- Shipping Origin: All orders are shipped from our warehouse located in the United States.
- Estimated Shipping Time: Once dispatched, the estimated shipping time is 7 to 13 business days.
- Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.
Shipping Cost
We offer Free Shipping on all orders within the United States. No handling or delivery fees apply.
Tax Information
- Sales Tax: Since we ship domestically within the United States, no customs duties apply. However, applicable Sales Tax may be calculated at checkout based on your shipping destination and state laws.
Shipping Locations
We currently ship exclusively to the United States. If your destination is not listed at checkout, please contact us for further assistance.
Tracking Your Order
Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.
Delays
Delivery times are estimates and may vary due to external factors such as weather disruptions or carrier delays. We appreciate your understanding in the event of any unforeseen delays.
Contact Information
If you have any questions regarding our shipping policy, please contact us:
- Operator: Shirley Johana Samayoa Flores
- Email: support@kelvu.shop
- Address: 2103 3rd Ave, Los Angeles, CA 90018, USA
- Phone: +1 346-469-7191